Walt's HobbyTown at 2 Dwight Park Drive, Syracuse, New York.

Poor customer service. They drive their own sales away.

I saw Walt's stand at the 2017 NY State Fair, selling two drones for $25 each. I stood at the stand and talked for quite some time to the employees that were helpful answering questions, looking for my first drone. The store is only 7 minutes from the fairgrounds so I drove over to see their entire selection, being impressed with what I had seen at the stand. When I got there, I found the same drones for $15 more.

I asked the older gentlemen at the counter if I could buy it at the fair price (which I would only have known if I saw it at the fair) because I felt I should not be charged more than I was originally offered after being interested enough to make the trip to the store. The employee told me he had no idea what the guy at the stand was selling them for, and that he would not sell them for his price, unless the man called him first. He acted as if the stand had no connection to the store, and like it was impossible to contact the employee. He acted ignorant in order to escape honoring their sale, and suggested I buy another ticket to the fair to buy it from the stand.

The display at the fair intrigued me enough to drive to their store, for the purpose to buy that day. Walking into the store, I knew I was going to at least buy the drone that I saw at the fair, for the price that I was told. After talking to the employee, I headed to my car while looking up the drone on Amazon.

Management obviously needs to double check how the employees handle their customers if they are driving away customers who are coming to them on a silver platter. Online sellers aren't stealing their business, they are giving it away.