Syracuse Auto Color at 2636 Erie Boulevard East, Syracuse, New York.

It is Ye Jin. I use my friend's account to post the rest of the review since it is too long.

So I drove to Syracuse Auto Color again. Showed the boss everything I've found. And before that I've already ordered some parts, but some of them were not for the damaged parts. Guys there kept my car and waited until my parts arrived. But they didn't ask any details of the parts I ordered or any suggestions from me. (I wanted to warn them of the misplaced clips and ask them to keep them orgnized.)

After only 2 days, they called me to get my car back. Fast service all the time! My car seemed good, no popped out parts, headlights in right position. The boss told me that he repainted the bent and rusted panels (not replaced?), ordered some new plastic clips from the dealer (for what?), repainted the left fender (later I found they only repainted only the edge of the fender) and found the clips I just ordered and sent to them didn't have the right size (he didn't even know where the clips should be placed!).

I drove my car in highway, local, bumpy roads for a while. Everything seemed good. Then I parked it down to my apartment. And popped up the hood. Then I found one of the two hood height adjustment rods was missing, and again, misplaced plastic clips. It is weird that the rod can fall off on its own. It can only be rotated off by hand. Someone must forgot to replace it. And I knew it was not me, because I placed everything back in right positions just at the night before I sent my car there, and I am sure that rod was there.

I drove to Syracuse Auto Color for the last time. The boss cannot find the rod in the shop, but later he found it right on my car's battery (from his face I can read he's thinking I placed it there). Then he got angry, saying the clips I ordered were not right, he had to order some more from the dealer, bla, bla, bla. And then walked away!!! So he thought he knows the subaru better than the guy at the dealer? He thought he can memorize the right positions for every kind of clip, even more clear than the offical service manual and the offical service diagrams online (I ordered the right clips from the dealer face to face on their computer system, and triple checked from the offical documents)?? Buddy, do you know those clips I sent to your bodyshop were not for the parts you are woking on???

So this is what happened between me and Syracuse Auto Color. In one sentence, fair price, fast service, poor to fair technique.

Sorry for my English, I may have made some states unclear. If you want to know more from me, please send me an email.