Cooperative Federal (Westcott Street Office) at 723 Westcott Street, Syracuse, New York.

I was disappointed with the lack of professionalism at this institution. I was excited to get a credit union set up when I moved to Syracuse, but this place has a lot of growing to do before I would ever set something up with them. My experience was as followed:

1) When I was setting up my account, I was not invited to sit anywhere. Instead, I had to stand at the teller throughout the rather lengthy process. Meanwhile all the other clients coming in were tied up since I was taking the time of one of two tellers. Every other institution I have opened an account with, has brought me to a semi private place to do this.

2) They were going to charge me $10 for an ATM card. I have not even heard of this shenanigans from the big banks.

3) I was going to be charged $3.00 a month for the pleasure of holding onto my money. Further, I was not told this until I had already made my account. Seems like something you would tell clients before they spent an hour standing at a window.

4) I wrote a check for $500 but the teller put in $50 to my account. Seems like an honest mistake, but it was the cherry on top of the experience.

I ultimately canceled my account that same day. I'm all for community development, but this place has a ways to go before I would ever use their services. They don't seem to be member focused as credit unions should be. I ended up opening an account with SEFCU which has been great so far.